Job Description

Field Engineer

Job Summary: Responsible for the design, specifications and management of installations of integrated systems.

Key Responsibilities

• Ensure that systems are commissioned honoring the design SOF, Technical Scope of Work, and customer intent.
• Confirms that that system design meets the scope of work and is congruent with the client expectations for system operation.
• Modify system engineering as needed while documenting redline updates on system drawings.
• Provide clear and concise documentation on any configurations needed for successful implementation (i.e., network configurations, video settings, DSP settings, etc.).
• Identify and assist in change orders during project installation phase and notify Project Manager.
• Diagnose and correct system deficiencies and develop effective solutions.
• Establish and maintain positive and effective line of communication with other team members.
• Ensure project managers are well informed on status of development effort and programming status of assigned projects.
• Participate in the development, implementation, and documentation of control programming standards to include graphical appearance, custom code, and system functionality if one has not yet been established.
• Ensure all new code adheres to the Solutionz standards and complies with the Solutionz “standard templates”.
• Program audio DSPs to meet system functionality to and EQ the system to provide optimal performance based on the system requirements.
• If needed, assist other departments with technical support issues.
• Ensure fabrication and installation efforts adhere to AV best practices.
• Complete system test and acceptance for installations both remotely and onsite.
• Perform R&D tasks both in house and in the field as needed.
• Work with Solutionz departments to support technical escalations from the Field Team.
• Ability to be a team player as well as work independently.
• Mentor less experienced technical staff.
• Perform other tasks as requested by the Field Engineer Team Lead and/or Director of Engineering.

Universal Responsibilities:

• Adopt the Solutionz’ Four Pillars.
• Understand that you are the front-line ambassador of the Solutionz brand. Work to impress our customers every day.
• Always represent Solutionz in a positive and professional manner.
• Productively interface with all team members and project stakeholders – internal and external.
• Understand and follow Solutionz policies and procedures.
• Proactively identify and discuss ideas to improve policies and procedures.
• Demonstrate respect to co-workers, customers, and vendors.
• Take responsibility for your own actions and activities.
• Promptly reply to all email and voicemail communications, including outside of standard work hours when required.
• Complete timecards daily.
• Keep work area clean and free of clutter, to include (where applicable) office space, company vehicles and job sites.
• Keep all scheduled activities current in your Solutionz MS Outlook calendar.
• Be respectful in the care and handling of all company and client owned resources.

Requirements

• 3 years’ experience in a technical role.
• Programming training from Crestron, Biamp, QSC, AMX, and others.
• Ability to program/troubleshoot basic control systems and touch panel GUIs.
• Experience with loading, trouble shooting, testing code onsite and remotely.
• Ability to closeout projects through commissioning of system functionality.
• Experience with programming various DSP products configurations and control.
• Significant understanding and proficiency with audio principles.
• Knowledge of Cisco, Polycom and Lifesize VTC products to include their programming/setup.
• Knowledge of AV system design.
• Knowledge of network infrastructure, OSI model, and critical terminology.
• Strong interpersonal skills, excellent oral and written communication skills.
• Ability to think and work independently and meet necessary deadlines.
• Ability to interact with field personnel, management, and customers.
• Occasional after-hours and/or travel may be required.
• Have network terminology knowledge.

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