Job Description

Job Description

Job Description

Description:

A Safety & Security Officer is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

• Approach all encounters with guests and employees in a friendly service oriented manner
• Maintain regular attendance in compliance with Coury Hospitality standards as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working (per brand standards)
• Comply at all times with Coury Hospitality standards and regulations to encourage safe and efficient hotel operations
• Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks
• Maintain and review daily activity log
• Maintain confidentiality with respect to guest and Associate incidents
• Hold briefing with Guest Services staff both at the beginning and end of shift
• Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.)
• Assist guests to their rooms or help guests enter their rooms
• Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report
• Assist outside agencies as necessary
• Provide escort
• Assist HR/MOD with responding to Associate altercations
• Assist with intoxicated guests
• Be knowledgeable about hotel and guestroom locking systems
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable)
• Challenge suspicious persons
• Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property
• Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary
• In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner
• Receive deliveries; deliver requested items to guest rooms as needed
• Assist with handling items for “Lost and Found” according to the standards
• Works special functions attends meetings and/or performs other duties as required

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training
• CPR First Aid and Heimlich maneuver Certified

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