Job Description

5+years of experience in managing mac devices in a large scale environment. Provenexperience in managing and supporting Mac devices in an enterprise environment. Proficiencywith Mac management tools such as Jamf Pro and Apple Business Manager. Strongunderstanding of macOS operating system, configuration, and security. Experiencewith scripting languages such as Bash, Python, or AppleScript. Patchingand Application packaging as per organization requirements for mac devices. Familiaritywith configuration management databases (CMDB) and IT service management (ITSM)tools Experiencewith mobile device management (MDM) solutions Knowledgeof network protocols and security practices. Experiencewith integration of Mac devices in a mixed OS environment (Windows/Linux). Excellentproblem-solving ,root cause analysis and troubleshooting skills. Strongcommunication and interpersonal skills. Abilityto work independently and as part of a team. Certificationin Apple Certified Support Professional (ACSP) or Apple Certified ITProfessional (ACITP) is preferred. Roles & Responsibilities: Designand implement standard configurations for Mac devices in line withorganizational policies and security standards. Deployand manage Mac devices using tools like Jamf Pro and Apple Business Manager. Ensureseamless integration of new devices into the existing infrastructure. Package,deploy, and update software applications on Mac devices. Utilizesoftware packaging tools and deployment scripts to streamline applicationdistribution. Managelicenses and ensure compliance with software agreements. Maintainaccurate records of all Mac devices, including hardware, software, andperipheral inventories. Trackdevice lifecycle, from procurement through disposal, ensuring properdocumentation and compliance. Implementand manage security measures to protect Mac devices, including antivirus,encryption, and endpoint protection tools. Conductregular security assessments and vulnerability scans on Mac endpoints. Regularlydeploy security patches and updates to Mac devices. Monitorpatch compliance and generate reports to ensure all systems are up-to-date andsecure. Implementand manage encryption solutions (FileVault) to ensure data protection. Readyto adapt to changes in new technology and work in new MDM solutions Developand maintain data backup and recovery procedures for Mac devices. ProvideTier 2 and Tier 3 support for Mac-related hardware and software issues. Diagnoseand resolve complex technical problems, escalating to vendors when necessary. Createand maintain detailed documentation for Mac configurations, procedures, andtroubleshooting guides. Conducttraining sessions and provide user support on Mac best practices and security. Developand maintain automation scripts to streamline Mac device management tasks. Utilizelanguages such as Bash, Python, or AppleScript for scripting automation. Identifyrepetitive tasks and create automated solutions to enhance efficiency andaccuracy. Implementand maintain automated workflows for software deployment, configurationmanagement, and device monitoring. Collaboratewith IT teams, security teams, and other stakeholders to ensure seamless Macdevice integration. Providetechnical expertise and guidance in cross-functional pro jects related to Macdevices. Leador participate in projects related to Mac device deployment, upgrades, andmigrations. Manageproject timelines, resources, and deliverables to ensure successful completion. Stayupdated with the latest trends, technologies, and best practices in Macmanagement. Solicitfeedback from end-users and stakeholders to identify areas for improvement. Innovate and implement new solutions to improve theMac user experience and operational efficiency. Salary Range - $70,000-$100,000 a year Tata Consultancy Services

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