Job Description

Customer Service Representative I ( Start date End of February 2025)

Temp ( opportunity to become permanent)

Job Location: 1800 Century Blvd NE Atlanta, Georgia 30345

Hours : M-F, 8am-5pm

Pay Rate : $17.00hr

Must provide Tax Clearance Letter with Resume to be submitted for this position

Complete 2 Background Authorization Forms

Sign Job Description

Under supervision, the Customer Service Representative I responds to customer telephone

calls in a Call Center environment concerning account maintenance, State Tax refund inquiries

and Georgia Tax Center password resets. This position also handles inquiries regarding online

State Registration requirements in The Georgia Tax Center (GTC). Performs light to moderate

research using online web tools. The Customer Service Rep must also maintain a working

knowledge of current tax laws and policies and remains abreast of revised policies, procedures,

regulations and tax laws to accurately educate, advise and direct internal and external

customers.

PRIMARY RESPONSIBILITIES:

Assist customers either by phone or in person

Review confidential tax information

Provide account maintenance according to tax laws and policies and procedures

Provide customer support for online self-service functions through the Georgia Tax Center

Provide knowledgeable and accurate information in a timely and friendly manner

Use of technology for advanced support

MINIMUM ENTRY QUALIFICATIONS:

High school diploma or GED AND Six months of call center experience handling customers

questions, complaints and/or providing information.

ESSENTIAL QUALIFICATIONS:

- Customer Service: Ability to appropriately address customer issues, in the interests of

achieving customer satisfaction and respecting business needs

- Results Orientation: Ability to identify the most appropriate method for completing a project or

reaching a goal

- Good Judgment & Decision Making: Ability to evaluate all the relevant aspects of a

situation, such as potential consequences, and make an appropriate decision

- Accountability: Ability to accept responsibility for one’s actions with honesty and integrity,

while maintaining credibility and remaining committed to organizational success

State of Georgia Department of Revenue

Taxpayer Services Division

Contact Center

- Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of all team

members, and work well with co-workers & leadership

- Analytical Ability: Ability to analyze problems and resolve issues

PREFERRED QUALIFICATIONS:

- Experience working with Georgia Department of Revenue

- Experience working in a high-volume Contact Service environment

- Bilingual in Spanish or second language, with good verbal and written communication skills in

English.

All selected applicants for Department of Revenue positions will be subject to a State of

Georgia tax records check and a criminal background investigation before final approval

to begin work. Additional background processes may be in place for some positions,

such as law enforcement. In addition, the highest level of education indicated on the

State of Georgia Application for Employment will be verified.

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