Job Description

Are you a Client Agency Specialist  looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have customer service experience in the insurance industry ?

If you answered yes to those three questions, then today !

Acara Solutions seeks highly qualified candidates to work on-site with our client in Rochester, NY. Interested?

Here's what you'd do:

• Provides customer service and support to both internal and external clients.
• Responsible for the timely and accurate set-up of ongoing maintenance and support of client accounts for both H&B and COBRA.
• Maintains a knowledge of the products and services supported by the Agency.
• Ensures timely and accurate problem resolution in support of Agency client retention goals.
• Initiating a timely set-up process of all documentation related to the client account's setup and maintenance.
• Researching and resolving product and service issues from the field and our clients.
• Responsible for the accuracy and integrity of client's financial and insurance transactions.
• Establishing, managing, and maintaining positive and professional relationships with the client insurance carriers and all external and internal partners.
• Responding to inbound calls and placing outbound calls as necessary by the business unit.
• Maintains accurate recording of all internal and external communication.
• Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
• Providing necessary documentation to state and federal insurance agencies and our partners.
• Utilize multiple computer software applications with carrier and bureau websites' internal systems, including HRIS and ORS, to respond to all client inquiries.
• Performing data input, maintaining good prioritization and organizational skills, and professional communications.
• Participating in product-related projects or training sessions as necessary.

Here's what you'll get:

Pay: $18.00/hr.

Hours: 40 hours/week.

Length: Temp (3 Months).

Sounds like a good fit?

TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:

• Associate Degree.
• Minimum of 2 years of customer service experience in the insurance industry.

Preferred Skills / Qualifications:

• Bachelor's Degree.
• Familiarity with health insurance.
• Good Technical background utilizing multiple software applications.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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