Additional Information Pay Rate: $18.00/Hour, Seasonal position, Open availability required Job Number 24155053 Job Category Rooms & Guest Services Operations Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work," begin your purpose, belong to an amazing global" team, and become the best version of you.
Marriott...informed throughout program lifespanWhat youll need:10-12+ years relevant experience in a digital and/or audio first organization. Agency, Brand, and/or Publisher experience preferredProven ability to develop strategic, multi-platform marketing strategies Must be...
...KIPP New Orleans Schools (KNOS) is a non-profit network of 13 college-preparatory, public charter schools serving 6,200 elementary, middle, and high school students, and over 1,500 alumni. While each of our schools is as unique as the community to which it belongs...
...reports serious events and incidents in accordance with established hospital policy and procedure. Assumes charge nurse role on assigned,... ...OR experience preferred, CNOR preferred, but not required Union: Yes *******************************************************...
...Job Description Job Description Life Insurance | Work from Home | No Experience Necessary Do you have what it takes to grow with our team? Join our team at The Freer Agency, where we are dedicated to your professional success! Job Details We are seeking driven...
...to work as an In-Store Product/Merchandise Assembler with some of our biggest customers, like Lowe's, Home Depot, ACE Hardware, Cabela's and more. This is an independent contractor position. Compensation is paid by the finished piece therefore high energy, fast...