Job Description

• Possess excellent punctuality and attendance. Requests should be submitted two-weeks in advance.
• Manage 100 inbound calls daily in a timely manner while providing high quality service.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
• Fills out necessary paperwork associated with each transaction
• Generates reports as needed
• Refers service failure complaints to designated departments for investigation
• Inputs information regarding inspections and payments
• Prepares basic correspondence with customers

• MUST be bilingual in English/Spanish
• Previous Call Center environment experience required
• 1 year of customer care experience preferred
• Excellent verbal and written communication and interpersonal skills along with active listening.
• Ability to assist customers with different issues and concerns
• High School Diploma or GED

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