Job Description
We are seeking motivated and dedicated Remote Customer Service Agents to join our team as independent contractors. This is the perfect opportunity for customer service specialists and problem solvers looking to work from home with a flexible schedule. You will have the freedom to create your own hours while providing top-notch service to our customers.
Key Responsibilities:
- Manage incoming customer inquiries and utilize a proactive sales approach to enhance customer interactions.
- Employ active listening techniques to thoroughly understand customer concerns and deliver effective resolutions.
- Promote and upsell products and features, articulating their advantages clearly to customers
- Navigate various computer applications with efficiency and precision.
- Maintain comprehensive knowledge of product offerings, services, customer accounts, and billing processes to provide accurate information.
- Project a professional, confident, and enthusiastic demeanor in all customer interactions.
- Address customer inquiries regarding current plans and products, ensuring clarity and satisfaction.
- Identify and leverage additional sales and service opportunities during each customer engagement.
Qualifications:
- Must be at least 18 years old and possess a high school diploma or GED.
- High-speed internet connection with a minimum of 10 MBPS download speed (no satellite).
- A USB wired headset with a noise-canceling microphone.
- A quiet, secured workspace free from distractions.
- Professional and positive attitude with courteous telephone etiquette.
- Experience using a computer in a work or non-work setting.
- Ability to thrive in a highly structured environment.
What We Offer:
- Flexible work schedule: Create your own hours that suit your lifestyle.
- Opportunity to work independently while being part of a supportive team.
- Engage with customers and provide solutions that make a difference.
-Perks & Incentives
If you are a skilled communicator with a passion for customer service and a drive to succeed, we want to hear from you!
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